“I Paid 380 Euros for a 1h 35min Flight, but Austrian Airlines Didn’t Even Provide a Bottle of Water”


Traveling by air can often be a convenient and efficient way to get from point A to point B, but it’s no secret that the airline industry has become synonymous with hidden fees and less-than-stellar in-flight services. As passengers, we understand that paying for a flight ticket goes beyond the mere cost of transportation; it encompasses the expectation of certain basic amenities and services during the journey. Unfortunately, not all airlines meet these expectations.

Recently, during a relatively short 1-hour and 35-minute flight Skopje to Vienna, I had an experience with Austrian Airlines that left me baffled and disappointed. Little did I know that my 380 Euro ticket price would include not even a single bottle of water.

As I settled into my seat and the aircraft taxied down the runway, I couldn’t help but feel excited about my journey. The flight duration was short, but a few comforts and refreshments would have made the experience more pleasant.

It wasn’t long before my thirst kicked in. The flight attendants began their rounds, serving snacks and drinks to passengers. Anticipating a bottle of water or at least a small refreshment, I, along with fellow passengers, patiently waited. However, when the stewardess finally reached me and I requested a bottle of water, I was taken aback by her response.

She reached for a small plastic cup, filled it only halfway with water, and handed it to me. It was not the refreshing, hydrating experience I had in mind. I watched as other passengers received the same treatment – half-filled cups of water for a journey that was under two hours.

The situation begged the question: Is it too much to ask for a full bottle of water on a flight, especially when you’ve paid a “premium” price for economy class ticket? It’s not about the cost of the water itself, but rather the principle of providing basic comforts to passengers.

While I understand that airlines are constantly looking for ways to cut costs, it’s important to strike a balance between profitability and customer satisfaction. In-flight services, even on short flights, should not be sacrificed to the point where passengers are left feeling neglected and inconvenienced.

Passengers expect a certain level of service when they purchase a flight ticket, regardless of the flight’s duration. After all, flying is not just about getting from one place to another; it’s about the overall experience. And part of that experience includes basic amenities like a bottle of water to stay hydrated during the journey.

Furthermore, it’s worth noting that flight companies operating in the Balkans are notorious for charging some of the highest prices in the world. Travelers in this region often find themselves paying exorbitant fares for flights, and in return, they should reasonably expect a commensurate level of service.

My recent experience with Austrian Airlines highlighted a glaring issue in the airline industry – the erosion of basic passenger services. Charging premium prices for tickets while failing to provide something as fundamental as a bottle of water is a clear indication that airlines need to revisit their priorities. Passengers should not be left parched and disappointed during their flights, regardless of how short or long the journey may be.

As travelers, we should demand better from airlines and insist on receiving the level of service we deserve. After all, a bottle of water may seem like a small thing, but it’s the little things that can make a big difference in our overall travel experience.

Article: M.K

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